Jackie Collens & Jackie Carter appointed as Sales Team Leaders for The Towers of the Waldorf Astoria NY
The Waldorf Astoria New York announced today Jackie Collens and Jackie Carter have been appointed leaders of the new luxury sales team focused on The Towers of the Waldorf Astoria New York, an intimate, richly appointed 181-room hotel occupying the top 14 floors of the property. Both are responsible for all leisure, business and residential sales to those looking for hand-selected, high-touch and unforgettable experiences in the authentic rooms and suites that comprise The Towers of the Waldorf Astoria New York.
Collens and Carter help enhance a newly dedicated team with the titles director of leisure sales and assistant director of leisure sales, respectively. The significance of increasing team members to handle the guest relations from reservation to stay completion touts the highly personalized, high-value Towers’ guest experience, whether for leisure or business accommodations and even long-term or residential stays. With a combined wealth of sales knowledge and experience at Waldorf Astoria New York, both Collens and Carter bring a strong sense of high-end sales and client management techniques to this team, which also include the new Suite Specialists who hand-select accommodations from the array of individually appointed Towers suites.
“We are proud to offer our luxury-minded guests a dedicated team led by Jackie Collens and Jackie Carter, two of our most qualified sales team members,” remarked Eric O. Long, general manager, Waldorf Astoria New York. “They are both incredible assets for our luxury-minded clientele who expect a seamless, highly personalized and authentic experience from start to finish, which is synonymous with a stay in The Towers of the Waldorf Astoria New York.”
A member of the Waldorf Astoria New York since 2007, Jackie Collens holds experience in an array of hotel functions including meeting and banquet operations manager, rooms division manager, diplomatic events manager before transitioning to this position as director of leisure sales. Her extensive knowledge of the hotel’s operations and customer base is a true advantage in her ability to successfully attract and engage clientele in the Towers sales process. Jackie is a graduate of The School of Hospitality Business in the Eli Broad College of Business at Michigan State University. Her significant career achievements thus far include Michigan State University’s Emerging Alumni of the Year (2011) and, a two-time recipient of Hilton Worldwide’s Elite Circle of Excellence Award (2010 and 2011).
Jackie Carter began her hospitality career in the competitive management trainee program at Palmer House? A Hilton Hotel, with its unique exposure to each operational department. Before her promotion to Waldorf Astoria New York in 2011, she also spent time on teams at the Hilton Chicago, Palmer House A Hilton Hotel and Conrad Chicago with a focus on corporate group sales. She joined the sales team at Waldorf Astoria New York as a sales manager and has demonstrated superlative abilities in leisure and transient sales for the Towers. Jackie is a graduate of Cornell University with a Bachelor of Science in Hotel Administration.
With residential style apartment suites, a personal concierge providing True Waldorf Service assigned to every guest, and private underground motor court, The Towers of the Waldorf Astoria is truly the most exclusive luxury hotel in New York.